I often find users are looking for ways to alleviate the email overload. Sometimes important emails are missed due to a hectic day. In some situations a remedy I like to incorporate is the ability to text message a user for events or status changes the user really cares about. Leveraging Microsoft CRM and cell phone carriers’ email feature, we can offer users the ability to receive critical alerts via text messaging in addition to normal email.
Emailing a Text Message
What’s great about this is that you don’t need to install a special add-on to send text message alerts from CRM. What you will need is the recipients cell phone number and carrier. Each carrier has a specific text message domain, here’s a list of the most common carriers (full list here):
All of the carriers use the format of phone number followed by the domain. For example to send a text message to a Verizon user, you’d email them email@example.com.
When you send text message alerts from CRM you’ll have the subject in parenthesis (if populated) and the body will be shown right after. Here’s an example: