30Mar

Sending Unresolved Emails

Today we’re looking at sending unresolved emails in CRM.  Have you ever wanted to email someone who is not in CRM?  Sometimes it can be frustrating to have to create a contact or lead record for a person just so you can email marketing material.  Additionally, you may want to avoid cluttering up your CRM system with a “fringe” listing of contacts.  By allowing “unresolved” email addresses to be sent, you can do just that.

In addition to configuring CRM, I’ll demonstrate how to send an email from C# (using the CRM 4.0/2011/2013 SDK).

Configuration required for sending unresolved emails in CRM

To start, let’s look at the system settings we’ll need to change.  Begin by selecting Settings > Administration > System Settings.  This will bring up a prompt, select the “Email” tab and select “Yes” for the “Allow messages with unresolved e-mail recipients to be sent” option.

To send emails to recipients not in CRM, select the "Yes" option.

To send emails to recipients not in CRM, select the “Yes” option.

 

Sending unresolved emails in CRM from C#

Here is an example using late binding:

An early bound example of sending emails, can be found here: http://msdn.microsoft.com/en-us/library/hh210217.aspx

You can also mix and match unresolved addresses or in this next example add the primary address of a specific user:

 

Hopefully these options spark some ideas or resolve a frustration you’re currently facing.

 

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About Paul Way

Born and raised in Greenville, SC. I'm a coder to the core. The only thing I love more than coding is my family and your epic comments.

2 comments

  1. Have an epic comment! I’ve been looking for a way to do this for ages, and have been under the impression that it simply wasn’t possible. Thank you tons!

  2. Ninad Belwalker

    Hi Paul, Nice article. I am working on a requirement to retrieve Activity Parties for emails in a javascript, which table/entity stores unresolved email addresses? As the email is retained in email just wanted to understand where from it gets populated.

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